SUPPORT AND CAMERA REPAIR PROCEDURE

Your camera is not operating correctly?

 

First, consult your instruction manual, if unsure visit your Fujifilm dealer who will examine your camera and if necessary return it to us on your behalf.

 

For Technical queries

 

Ph: 01 8820200 and ask for the Digital Help Desk
Email: fujitec@fuji.co.uk

 

To send a camera for repair

 

1. Keep a note of the camera model and its serial number as it may be required later to track your repair.

 

2. Print and complete our repair form to return with your camera. This will give us all the information needed to process your repair as quickly as possible.

 

Fujifilm Repair Form (PDF 33KB)

Fujifilm Repair Form (MS Word Doc 22KB)

 

3. If it is a warranty repair, please include a copy of your proof of purchase (receipt, stamped and dated warranty card or credit card statement) Warranty does not cover accident, misuse, neglect or normal ware and tear.

 

4. We recommend that you only send accessories related to the fault/repair. As we take no responsibility for other accessories sent with camera.

 

5. Ensure that the product is well packed to protect it during transit. Use a secure method of transit that is traceable (e.g. registered post) and send to:

 

Camera Repairs,
Fujifilm Ireland
78 Lagan Road,
Dublin Industrial Estate,
Dublin 11.

 

Once received

 

Your camera will be booked in to our service system as soon as possible after arriving on our premises. This will produce an acknowledgement that will be sent to you by post, each repair will have a unique job/document number you can use this number to check on the status of the repair.

 

If you are making a claim under FUJIFILM warranty we will inspect the accompanying documents to ensure they comply with our terms. If it is evident at that stage that the equipment and/or its documents do not meet with our warranty terms we will advise you of the repair cost by estimate. Acceptance of a claim under warranty is always subject to examination.

 

For chargeable repairs an estimate will be sent, if requested, before any work is carried out.